L2/L3 Network Engineer
Info Resume Edge
- Islamabad
- Permanent
- Full-time
- Expert in Netscalar or F5 Load Balancers (ADC, LTM), Global Site Load Balancer (GSLB), Global Traffic Manager (GTM), CISCO GSS (Global Site Selector)
- Having hands on experience with NetScalar MPX/SDX/VPX OR F5 vCMP, Appliance based load balancers deployment in HA mode, day 2 operations, administration.
- Having knowledge, experience of upgrading firmware on standalone or HA pair of load balancers
- Having knowledge, experience of configuring virtual servers, pools, monitors, ssl offloading, MFA, cipher suites, packet capturing, routing, vlans etc.
- Having knowledge of pros, cons of different vservers/VIP types on NetScalar, F5 LBs
- Having knowledge of Application layer protocols like http, https, ssl, tls, ftp, ftps etc. and ability to use packet capturing tools on load balancers for analysis of same
- Significant experience in root cause analysis of Citrix or F5 ADC, LTM, GSLB, GTM issues
- Knowledge and experience of Network switching and routing protocols like STP, MSTP, RSTP, OSPG, BGP
- Knowledge and experience of CISCO IOS, IOS XE, NXOS, ACI based routing platform.
- Hands-on experience in a large Data Center environment
- Provide design, implementation, technical support services and consulting to Managed Services client to meet their business needs.
- Understand and follow the processes and procedures defined in the Standard Operating Procedures manual (SOP).
- Provide detailed and effective communication to internal and external customers.
- Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
- Member of on-call rotation to provide 24 X 7 support to network to ensure availability objectives are met, incidents (INCs) are addressed as per SLA etc.
- Conduct throughput analysis, problem solving, and infrastructure planning.
- Create and execute plans (MOPs, CRQs, WOs, REQ) to meet day 2 and project requirements.
- Ability to follow through with tasks, projects, troubleshooting with no supervision.
- Serve as technical point of contact on customer engagements, and internal projects.
- Proactively develops plans and activities to avoid problems.
- Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
- Ability to establish customer trust and confidence in our Managed Services knowledge of and concern for customers business needs.
- History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
- Critical attention to detail and solid creative problem-solving skills.
- Ability to perform intermediate root cause analysis.
- Strong organizational, analytical, and problem-solving skills.
- Customer Service focused and a high level of professionalism.
- Ability to consistently follow policies and procedures.
- Strong communication and documentation skills.
- Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
- Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
- Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
- Must have good time management skills and be able to meet rigid and urgent assignment schedules.