Italian Speaker Reservations Agent

Cross Border Talents

Qormi, Malta Island
Permanent
Full-time

11 days ago
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Cross Border Talents is hiring a Reservations Agent for the Italian market in Qormi, Malta for one of our clients!The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides.Who are we looking for?We are looking for Support Agents to join one of our sections in the Rental car industry. Ideal candidates will be given full training and will be assisting customers via phone, social media, chatbox, and emails. The section offers growth in different areas and provides opportunities to those who are willing to learn.Main duties and responsibilities:

Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
Track all reservations on-request and provide the customer with an effective support
Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
Dealing with customer complaints in a professional manner
Ad-hoc tasks as assigned by the Team Leader

Requirements:

Italian C1 level + English B2;

Live already in Malta, preferably near the offices in Qormi
Highschool diploma;
EU nationality or Malta residence permit
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
Good sales and/or customer service skills from previous job experience
Excellent communication skills – written & spoken in the required language
Ability to work in a fast-paced environment
Good team player with ability to build and maintain strong relationships
Word processing skills be able to type 25 WPM
Flexible to be rostered from Monday to Sunday

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they can be part of a development program to broaden their careers.Working Schedule and contract:

Schedule Monday to to Sunday from 07:00-19:00. (8 hours per day;2 days off rotational)
Onsite work model
Base salary that will increase during the year
Language Allowance
KPI Performance Bonus
Full Training
Basic Health insurance- following 6 months of employment
Career Progression opportunities
Mobile schemes
Gym packages included
In-house canteen serving different healthy food at affordable prices
Monthly events
Free on-site parking
Staff discounts in over 50 local businesses

If you are interested just apply and enjoy this beautiful country!

Cross Border Talents