Applications Team Leader - CRM, SAP, Web

Sales Consulting

București
Permanent
Full-time

Acum 1 zi

We are seeking a talented and motivated Applications Team Leader to join our client growing team.If you are a proactive leader with a strong technical background, excellent communication skills, and a passion for driving successful project outcomes, we want to hear from you.Responsibilities:

Overseeing CRM, SAP, and Web issues tracking and managing related communication with business stakeholders.
Handling IT requests and incidents reported by the Service Desk or N2 support.
Actively participating in the continuous improvement of CRM, SAP, and WEB processes.
Ensuring the quality of CRM, SAP, and Web services provided according to KPIs.
Monitoring the GLPI platform to resolve all CRM, SAP, and WEB requests, and incidents according to SLAs.
Generating and sending reports and analyses related to the job-specific at the request of the direct manager.
Complying with SLA requirements, deadlines, and role-specific procedures.
Coordinates and supports the CRM, SAP, and WEB teams to ensure optimal deployment of activities.
Monitors the team's daily activity in GLPI.
Monitors and requests corrections for incorrectly recorded tickets (group, category, engineer, source).
Proposes improvement solutions based on the analysis of KPIs, processes, and procedures.
Coordinates and mediates team meetings, informs and presents the team with best practices in activity, and facilitates the constant achievement of objectives.

Requirements:

Higher education and a minimum of 5 years of experience in a technical domain (Application Support Level 2).
People Management: experience in coordinating a team (minimum 3 years).
Experience or knowledge of SAP, Web, and CRM applications.
Proficient in French (advanced level) and English.

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Sales Consulting

Aplică acum