Clinique Counter Manager - Full Time
Belk
- Tuscaloosa, AL
- Permanent
- Full-time
- Development- Responsible for:
- Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
- Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
- Recruiting, interviewing and retaining quality staff
- Open positions kept to no more than 2 weeks average
- Development of bench strength in existing staff
- Recommend candidates for promotion/added responsibility
- Implementing effective scheduling to guarantee proper coverage at all times based on business needs
- Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
- Utilizing Belk/Store promotional calendar to maximize associate SPH
- Communicating information clearly and consistently to the selling team by using the following skills:
- Maintaining and enhance self esteem
- Focusing on specific behavior outcomes
- Using reinforcement techniques
- Asking for Feedback
- Setting Goals and Follow up Dates
- Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
- Communicating inventory needs to store management
- Sales - Responsible for:
- Meeting or exceeding personal sales per hour goals
- Being a role model and demonstrating excellent selling skills and customer service.
- Executing successful promotions and special events/pre-sells/GWP’s
- Driving sales through customer clienteling
- Work with store management to optimize business to business
- Achieving assigned $ line goal
- Identifying and reducing shrinkage in area
- Customer Service - Responsible for:
- Meeting or exceeding SPH goal
- Meeting or exceeding credit application goals
- Thanking each customer by name following a purchase
- Handling each transaction efficiently and accurately
- Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
- Building customer clientele base
- Recording and protecting personal identifying customer information
- General Responsibilities:
- Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
- Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
- Ensuring timely set-up including signage for promotional events
- Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
- Maintaining Belk and vendor professional dress standards (uniforms) and appearance
- Cooperating with fellow associates and management
- Complying with store policies concerning attendance, tardiness, and associate handbook
- Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
- Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
- Maintaining open lines of communication with store management, account executive, and vendor management
- No education requirement
- 3-5 years of retail experience
- 1-3 years supervisory experience
- Excellent organization skill
- Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
- Hand manipulation to remove sensor tags
- Task demands vary in each department because of the different types of merchandise
- Ability to apply treatment/make-up to customers face
- Ability to push / pull 100-500 pounds when moving stock carts
- Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
- Must be able to work a flexible schedule including evenings & weekends, due to shift rotation