Floor Manager - The Met

Trigon Hotels

Cork
Permanent
Full-time

21 days ago

Job Description:We are looking for an energized & passionate Floor Manager to be a part of taking the Met Restaurant in Metropole Hotel to the next level.COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION:Every team member is expected to strive for the ‘Passionate Pursuit of Perfection’ to ensure that the hotel guest’s comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.SCOPE OF WORK:

Overall responsibility for the smooth running of the Restaurant, Room Service, Mini bars, Conference & Banqueting and Beverage

MAIN DUTIES AND RESPONSIBILITIES:

Manage the activities of the Restaurant area assigned to you to improve & maintain productivity, food quality, service and merchandising to increase volume, sales and profits.
In conjunction with the Operations Manager manage the administration and operational planning (rota) of the Restaurant department assigned to you.
Monitoring and ensuring that all Restaurant colleagues observe the correct procedures for taking orders, serving food and beverages, clearing tables and billing guests according to Trigon Hotels standards.
Work within agreed F&B margins, wage costs and staff productivity, ratio’s, to ensure the efficient running of the Restaurant department
Conduct regular operational briefings with the Restaurant team to ensure all colleagues are aware of their responsibilities.
Ensure all Restaurant team members in the areas assigned you receive induction, skills training, regular communication to deliver a highly trained and motivated workforce.
Take responsibility in conjunction with HR for the recruitment and succession planning of colleagues.
To ensure all Restaurant areas and colleagues maintain the highest standard of presentation.
Respond to audits that are done and passed to the hotel & address any outstanding issues accordingly.
Work continually to improve brand standards and TripAdvisor scores within the Restaurant department.
Manage and respond to all customer feedback and take appropriate action to rectify any issues.

The ideal candidate will have strong team development skills, run a tight ship, and most importantly be interested in developing personally and professionally. There is some admin involved, but realistically, this role is primarily guest facing.COMPANY BENFITS:

Competitive rate of pay
Relocation Assistance
Access to our Company Pension Scheme
Death in Service Benefit
Employee referral bonus
Friends & Family discounts across our restaurants
Special rates in our hotel accommodation
Paid internal and external training days
Access to Trained Mental Health First Aiders
Team Member Social & Wellbeing Events
Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
Meals on Duty
Assistance with Leap Cards

Trigon Hotels

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