Vietnamese Customer Service Representative

• Support and provide superior service via phones, e-mails, live chat, call or any kind as a receiver and caller; work strictly with the service protocol and guideline.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels and communicate/coordinating with colleagues as necessary.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every contact.
• Take the extra mile to engage customers.
• Customer orientation and ability to adapt/respond to different types of characters.
• Meet personal/customer service team sales targets and call handling quotas. Fulfilling the monthly and yearly sales target
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Work with customer service team leader to ensure proper customer service is being delivered.
• Monitoring Telesales performance. Initiating sales with potential customers over the phone. Or converting difficult leads into customers
• Closing sales deals upon customer sign up or reactivation. Listening to the customers' needs to generate repeat sales

Bossjob