Customer Onboarding Manager - French Speaker
Mews
- Stockholm
- Permanent
- Heltid
- Leading medium and high value clients, as well as Enterprise Groups of properties through the onboarding process
- Conducting training courses on the use of the Mews Hospitality Cloud” for new and existing customers and/or Mews employees
- Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
- Develop and maintain training courses via web cast, video and/or our online classroom
- Ensuring existing training programmes meet and/or exceed customer needs
- Coordinating/facilitating ad hoc (online) training sessions during Onboarding process
- Consulting hotels proactively on ways to improve usage of the Mews system
- Higher Education preferably in Hotel Management.
- Experience in hotel management, hotel front desk roles, or customer onboarding roles in Saas companies.
- Ability to work in a fast-paced company and ready to work both independently or as part of a team.
- Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels.
- Ability to take feedback, learn quickly and adapt to new situations.
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key.
- A genuine interest in innovative software and disruptive tech.
- Experience in project management.
- Highly structured and organized.
- Good communications and presentations skills.
- Fluent in English & French.
- This role requires flexibility in terms of travel and working hours.