General Manager (Commercial Laundry)

• Promote and maintain a good working environment.
• Ensure the operation performs above the targets within each Service Level Agreement.
• Achieve turnover targets in all areas, ensuring the PPP targets are achieved.
• Ensure all complaints are dealt with efficiently, Take the appropriate corrective action to ensure customer satisfaction to minimise the number of complaints.
• Ensure that Hygiene Procedures are being followed and standards met.
• Oversee recruitment and training programs for all Production, transport, engineering, and service staff.
• Present performance review at monthly P&L meetings.
• Maintain a smooth, efficient operation and minimize lost production through the breakdown of plant and machinery.
• Ensure the vehicle fleet operates professionally, within budget and legal boundaries.
• Ensure all operations are carried out in line with Company Policy and Procedures.
• Manage a 360 approach to communication throughout the organization. This should involve regular briefings, group meetings, face-to-face meetings, and notice boards, taking into consideration language barriers.
• Maintain commercial awareness and exploit opportunities for profitable business.
• Support the sales and service team, ensuring sales targets are met.
• Adhere to procurement procedures.
• Manage the location in line with brand standards – ensuring that all locations are suitable for a customer visit at all times.
• Ensure that Induction / Job Training record keeping/appraisals etc. are carried out.
• Maintain awareness of new technologies.
• Maintain and review security procedures.

Bayt