Intern Operations Support EMEA (Duration: 12 months - Start Date: June 2024)
Wyndham Hotels and Resorts
- London
- £23,000 per year
- Training
- Full-time
2. Work on WH&R quality audit projects related to compliance audits and quarterly/ monthly reporting
3. Work with the team on KPI performance targets and reports for EMEA Operations
4. Work with the EMEA Central Operations team to produce standard operating procedures (SOPs)
5. Conduct research to produce a standard operating procedure (SOP) for competitive hotel visits, including reports, analysis, systems and associated costs
6. Internship Project: All Interns are involved in a business-critical project during their internship
7. Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and SustainabilityComplexity, scope and financial responsibilityThe activities and contribution of the Intern Operations Support EMEA will impact the performance of the business. They will act on behalf of the business to reduce risk by implementing company policies. They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.Abilities/ Key Competencies/ SkillsAlongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
- Analytical skills and ability to interpret data
- Communication; written and verbal
- Customer service
- Organisation and planning
- Multi-tasking
- Commercial awareness and business acumen
- Process orientation but also flexibility, ability to adapt quickly to changing business requirements and creative problem solving
- Ability to work both autonomously and as part of a team
- Relationship building
- Initiative taking
- Entrepreneurial learning
- Energy, motivation and resilience
- Attention to detail
- Cultural awareness
- Bachelor’s degree or above (or studying towards) in Hospitality, Tourism or Business Management (or similar field)
- Previous experience in a hospitality environment either as part of an internship or, as a minimum, holiday work experience is an advantage.
- Excellent knowledge of Microsoft Word, Excel and PowerPoint is required.
- Fluency in written and spoken English is essential. Other language skills are an advantage.
- Database management would be helpful.
- Project management skills and high affinity towards data and technology would be helpful.
- £23,000 gross per annum, prorated for the duration of the internship
- 25 days of holidays per annum (accrued basis)
Employment Status: Full-timeEmployment DisclaimerIn some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.