Workforce Planning Specialist

• Deploying intraday-monthly reports on staff attendance
• Maintain and update Business operations staffing database
• Analyze data to develop capacity and forecast plans
• Applying statistical models etc. for volumes forecasting
• Use of Workforce Management software for end-to-end resource planning cycle (Planning - Forecasting-Scheduling-Assignment)
• Conduct other data mining, diagnostic and predictive analytics as required
• Deliver data-driven insights to the Business Operations by linking data from various sources to provide robust actionable outcomes
• Deploying dashboards applying visualization techniques.
• Liaise with the business operational units and teams to gather information and proceed with service optimization.
• Monitor performance and proactively identify issues and risks.
• Be a key part of the team that provide strategic and tactical information as a critical tool in our decision making processes.

• Bachelor's Degree in Mathematics/Statistics, Computer Science, Business Analytics or equivalent field (Master’s degree in equivalent fields will be considered as an asset)
• Very good knowledge of MS Office Suite with expertise at Microsoft Excel – SQL Access and VBA
• Interpersonal communication, analytical and problem solving skills as well as the ability to maintain a high level of accuracy and attention to detail
• Decision maker who evaluates the given information and takes efficient initiatives
• Fluent in statistics, planograms, spreadsheets, and frameworks.
• Time management and prioritization skills.
• Experience in programming languages (Python, R etc.) would be considered an asset
• Familiarity with PBX/CTI technology would be considered an asset

• Competitive salary and benefits
• Career opportunities within a dynamically growing organization.
• A working environment that supports taking initiative and action.
• Hybrid working model

CQS