Reservation Associate
Accor
- Mumbai, Maharashtra
- Permanent
- Full-time
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionMain Duties:Administration
- Liaise with different departments for smooth and co-ordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements
- Responsible for maintaining high level of room sales, by up selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
- Adhere to the Standard Operating Procedures & policies.
- Ensure maximum room occupancy within agreed overbooking policy
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Ensuring all calls are handled according to Resa Vision training
- Check the grooming and hygiene of the team.
- Conduct briefing for Reservation team
- Communicates with FOM all information likely to be interest to them
- Preparing the reservation team with different rate query and training the team
- To practice up selling of rooms
- Ensuring that the team strives for achieving the budget and goals of the department
- Ensuring that the guest special requests are taken care of.
- Ensuring that the airport pick up and drop is communicated to concierge chief well in time
- Ensuring the all VIP to be marked on the system as VIP
- Making sure that the Opera system does not have double guest profile
- Ensuring that the field picked up in Opera are accordingly to the guest information
- Reports to be in proper manner
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to think strategically, inductively, and creatively;
- Ensure cleanliness of all areas under the supervision
- Helping other department in case of emergency.
- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.