Customer Service Account Executive
Warrens
- Rugby, Warwickshire
- £32,669 per year
- Permanent
- Full-time
- Support the development and implementation of customer service policies and procedures.
- Monitor and review processes using customer feedback to propose change and support continuous improvements.
- Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment.
- Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships
- Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team
- Build and maintain strong relationships with internal and external stakeholders
- Maintain agreed KPI’s and report on performance and potential improvements
- Liaise with company management to support and implement growth strategies
- Support on ad-hoc projects as required
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution
- Passion for delivery of excellent customer service within an ever growing business
- Coach, train and motivate team members, be able to influence and steer to produce high end results
- Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
- A creative approach to problem solving and diplomacy with the client
- Considerable experience working in a customer facing environment
- A detailed understanding of Logistics and despatch operations to be able to manage and advise others
- Annual Leave
- Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - 2 x your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!