FIX Network Analyst, Charles River Development, Officer
State Street
- Dublin
- Permanent
- Full-time
- Sustaining a “five nines” level of availability for Charles River Network Clients.
- Working with Clients, internal Charles River colleagues, and network vendor(s) to perform the following service-related functions:
- Requirements solicitation, Design, and provisioning of FIX Order Flow
- Testing and certification
- Go-live implementation
- On-going changes and enhancements
- Problem troubleshooting, support, and resolution
- Occasional pre-sales support
- Escalation point for FIX Support (Level 1) Support Desk
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Network Clients
- Participation in the development and on-going refinement, enhancement and continuous process improvement of all operational support procedures essential to the cost-effective delivery of network services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of network services.
- In depth experience in all aspects of FIX (Financial Information eXchange) – capabilities, configuration, testing, certification, troubleshooting, industry trends.
- Proven ability to work in a mission critical operations and support environment.
- Good overall knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
- Proven ability to partner with various internal departments to deliver superior customer service.
- Periodic off-hours support.
- Working hours -
- Minimum of 5 years experience in the securities trading industry and minimum of 3 years experience with FIX administration and support.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- A background in portfolio management and trading system applications is preferred.