L2 Support Engineer - TestRail

TESTRAIL

Ethiopia
Contract
Full-time

1 month ago

Company description TestRail is the only platform that empowers QA teams to build, connect, and optimize all of their testing processes. TestRail’s Quality OS...Job Ad & Profile DescriptionPosition : L2 Support Engineer - TestRailProducts - Remote - Full TimeTestRail is seeking an L2 Technical Support Engineer to join our team. If you have outstanding troubleshooting skills and enjoy working with development and testing tools, we want you to join our award-winning support team.
TestRail is a world-class test management solution that helps quality assurance (QA), engineering, and development teams speed up testing, improve product quality, and ship releases faster. More than 11,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon trust TestRail to power their QA and test management processes.Job Description

Help customers troubleshoot issues via email, phone and desktop sharing.
Answer product related and technical customer queries
Guide new customers through their product evaluation and answer their technical questions.
Support Enterprise customers remotely with installing, updating and maintaining TestRail.
Work on numerous business and self-oriented initiatives year over year
Liaison with Product and Dev team to ensure resolution of high priority bugs and timely deployment of feature requests
Assist L1 engineers with ongoing investigations
Represent Quality in Support in any customer interaction

Required profile for job ad : L2 Support Engineer - TestRailRequired Experience:

At least 2 years in tech support L2 or similar roles.
Degree in Computer Sciences or related field
Database management knowledge is a plus
Testing process knowledge is desirable
SQL knowledge is welcome.

Required Skills:

Excellent English writing and communication skills
Broad technical curiosity and proven technical understanding
Experience with both Windows and Linux servers
Experience with at least one major scripting or programming
Good understanding of networking and web technologies
Knowledge of the software testing and development process is a plus
Extremely self-motivated, driven and customer-oriented
Capacity to understand work metrics and manage own work to achieve targets

Job criteria for job ad : L2 Support Engineer - TestRail Job category :IT, new technologies
Industries :IT, software engineering, Internet
Employment type :Fixed-term contract
Region :Addis Ababa - Afar - Amhara - Awasa - Benishangul-Gumuz - Dire Dawa - Gambela - Harari - Oromiya - Somali - Tigray - International
Experience level :2 to 5 years
Educational level :Master
Key Skills :MICROSOFTLINUXSQL
Number of Position(s) : 2Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
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