STCL Service Engineer 销售技术支持工程师
Siemens Energy
- 山东省济南市市中区
- 长期
- 全职
- Respond to inquires of a technical or complex nature so that all enquires are solved quickly and competently in a manner which enhances the organizations' customer relationship.
- Deal with customer complaint , improve customer satisfaction, enhance the relationship with customers
- Be well acquainted with SV portfolio and process, meeting customer needs
- Prepare solution and offer against customer inquiry
- Responsible for service order sign technical agreement
- Negotiate with customer service order
- Follow up service project pipeline
- Follow work procedure instruction
- Deal with customer service orders
- Provide necessary technical support and assist field service engineers
- Provide training and consultation to customer
- Bachelor degree and above, major in electric engineering, Automation and Mechanical etc.
- More than 3 years in a corresponding function with power transformer manufacturing.
- International project experience with collaboration within international teams is a plus.
- Experience in international working environment is a plus
- Basic knowledge on manufacturing and repair technologies
- Basic knowledge on materials and components
- Good verbal and written communications skills in English