Operations Manager, Credit Services
HSBC
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Is responsible for ensuring the teams deliver in line with its demand statements
- Is responsible for planning and prioritisation of day to day services across teams
- Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
- Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
- Establishes the goals for Team members and manages their performance.
- Support LM for the coaching and development of individual team members and the overall development plans of the teams
- Is able to recruit team members within agreed headcount plans as directed by the Line Manager
- Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
- Manages resources across teams to ensure performance levels continually meet agreed standards
- Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.