Technical Account Manager (Dublin)

dbt Labs

Dublin
€84,000-107,000 per year
Permanent
Full-time

2 months ago

Your role as a TAM is to partner with the Account Manager on an account to help current customers gain the most value from their dbt Cloud deployment, leading to renewals and expansions. To achieve this, you will work with Account Managers to react to changes in the health of current customers, create many communications to keep in touch with customers, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs.Internally, you will help our team as we continue to build out our processes and playbooks and act as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers. This person will be based in Dublin and will be in office 2 days per week.In this role, you can expect to:

Work with Account Managers to manage the health of current accounts, build relationships with key technical stakeholders, and understand their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Maintain awareness and understanding of product adoption, utilization, and customer health and satisfaction in customers you interact with and identify opportunities for potential expansion and churn or contraction risks
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of through 1 to many touch points and communication
Improve customer loyalty and retention through building strong relationships and driving through success through proactive engagement and understanding their business goals and needs
Surface product feedback and customer requests to appropriate cross-functional teams
Improve processes and procedures by identifying gaps in existing assets

You are a good fit if you have:

2+ years of experience as a technical account manager, CSE, or as a data practitioner; prior dbt experience will be very helpful in this role
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficient
High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
Desire to be part of a team, both as an active member of the TAM team as we continue to evolve and improve how we work, and in your day-to-day work with Account Managers

You'll have an edge if you have:

Basic python competency and advanced SQL knowledge
Have experience with ancillary tools, managing data infrastructure, APIs, etc

Compensation & Benefits

Salary: €84,000 - €107,000
Equity Stake
Benefits - dbt Labs offers:

Unlimited vacation (and yes, we use it!)
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend, and more!

*For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal limitationsWhat to expect in the hiring process (all video interviews unless accommodations are needed): * Interview with Talent Acquisition Partner

Interview with Hiring Manager
Follow-up task and task review call
Team interview round

dbt Labs

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