Social Media Sr Coordinator-Cancún

• High School or GED equivalent required
• College (University) degree required in marketing, communication, hospitality management, or related field - preferred
• 2+ years of experience in Social Media (Agency or Company experience). Hands on experience with social media management, account management.
• Hotel property experience, hotel field marketing experience, travel industry or related preferred
• Must be fully proficient in written and spoken English and Spanish. Excellent communication skills, including writing skills, with great attention to detail
• Self-starter and ability to work independently - a must
• Must be a team player and collaborate well with multiple stakeholders
• Excellent technical and project management skills; ability to handle many diverse projects simultaneously
• Strong knowledge of Social Media platforms. Working knowledge of key database systems and Microsoft Office (including Outlook, Excel, PowerPoint, and Word)
• Attention to detail, critical-thinker and problem-solver
• Strong Copywriting skills, Skills in photography/videography, basic graphic design, basic video editing.
• Creative, energetic, takes initiative
• International working experience strongly preferred
• Excellent interpersonal and presentations skills
• Ability to communicate results to management and in a fast-paced environment

• Manage day to day social media activities on Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, and/or other social channels for assigned hotels
• Develop social media strategies for assigned hotels, including identification of key business needs, target audiences, and messages, and creation of social media tactics to meet hotel's needs
• Create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels.
• Generate original content, including capturing photographs, writing copy, and performing basic graphic design and creative functions (e.g. simple video editing, creation of gifs, etc.)
• Moderate assigned social pages and perform customer-service functions per company and industry best practices and standards
• Ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures
• Coordinate regularly with account management, hotel social media champions and leadership, and social media knowledge experts to ensure alignment of strategy and adherence to best practices.
• Address concerns, answer questions, and educate hotel stakeholders about social media strategy.
• Execute Social Media boosted post strategies. Measure progress, interpret results, and report on social media KPIs. Make strategy recommendations/adjustments based on report findings
• Create amplification plans for content with brand and regional teams
• Stay up-to-date on industry and platform trends and best practices
• Create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and ROI, and reporting on results.
• Use social media listening tools to identify trends, surprise and delight guests, engage with guests, source UGC, perform service recovery, and more.
• Be proficient in platforms such as Sprinklr, Hyp3r, Facebook Business Manager, Slack, and others.
• Collaborate with region social media leadership and brand social media leadership on opportunities for hotels and markets to receive additional amplification. Partner with BMD marketing teams on the development of strategies for events or campaigns in assigned markets.
• Reports to Social Media Manager (Shared Service).

Marriott