Real Time Analyst (BOG)
Hire Horatio CX
- Bogotá DC
- Permanente
- Tiempo completo
- Advanced English proficiency.
- Demonstrate a sound work ethic.
- Strong data analysis capabilities.
- Ability to interpret and act on real-time data.
- Proficiency with workforce management (WFM) softwares and tools.
- Ability to adapt to changing priorities and demands.
- Strong verbal & written skills.
- Problem-solving skills.
- Ability to convey complex data insights to non-technical stakeholders.
- Outstanding time management skills.
- Ability to multitask and prioritize daily workload.
- Attention to detail & accuracy.
- Excellent communication & people skills for daily interactions with clients and Associates.
- Advanced knowledge of G-Suite, especially Google Sheets/Docs/Slides.
- Should have experience working with CRMs.
- Familiarity with contact center metrics and key performance indicators (KPIs).
- Schedule flexibility.