Guest Relations Concierge
SH Hotels & Resorts
- Toronto, ON
- Permanent
- Full-time
- Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout the F&B venues and partner with operational departments to ensure flawless execution.
- Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.
- Drive revenue to our venues thanks to their connections within the restaurant and/or nightlife industry in Toronto and internationally.
- Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest’s experience at our F&B venues.
- Communicate vital guest information to applicable operational departments.
- Greet guests and coordinate with operational departments to ensure a seamless guest experience.
- Review guest comments, guest satisfaction results and other data to identify areas for improvement.
- Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges.
- Customize opportunities and experiences for guests above and beyond operational standards.
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
- Prior experience in a quality luxury hotel brand.
- Designed by Nature work environment
- Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!