Quality Assurance Intern - Content, Operations

• Support Quality Assurance (QA) team by marking moderators actions in order to quality check on the moderation quality.
• Feedback problems, escalate any challenges and weekly feedback on moderation quality.
• Track and monitor quality related metrics and execute corrective actions.
• Highlight feedback and provide analysis on Policy updates to identify areas of improvement and potential gaps.
• Maintain effective cross-functional relationships to drive quality improvements and deliver results.
• Participate in and host weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.
• Opportunity to work on ad-hoc projects as requested by leadership

• Currently pursuing Bachelors Degree in any field, preference in Industrial Engineering and/ or Quality Management.
• Possesses excellent communication (written and verbal) skills, with experience in leadership.
• Critical thinking and problem solving skills with high attention to detail, in particular in respect of documentation review.
• Ability to multitask and is a strong team player.
• Able to commit a minimum duration of three (3) months full-time internship.

Shopee