Engagement Manager - Medical Content BC
Veeva Systems
- Paris
- CDI
- Temps-plein
- Lead 1-2 large/complex customer engagements overseeing approximately $1mil of revenue annually; maintain key customer relationships at a senior level within the organization
- Lead a team of consultants to deliver projects with excellence, ensuring profitability, quality of deliverables, and customer satisfaction
- Lead projects that optimize medical content operations, including content creation, approval, content dissemination, global-to-local operations, etc.
- Identify and establish/build new offerings that further optimize the medical content operations for our customers
- Support customers with defining value story and case for change to implement new Veeva Vault tools
- Collaborate with product, strategy, and team on bringing modular content for medical to the industry
- Give input to the strategic direction and define key performance indicators for increased efficiency throughout the content end-to-end digital supply chain
- Lead the development and delivery of communication and change management programs in support of the rollout of Vault Medical or new functionalities
- Work closely with internal teams across product, strategy, and sales to support business development efforts with new and existing customers
- Responsible for building own pipeline of business; lead on business development opportunities, including proposal development, financials, and client engagement to secure the opportunity
- Engage in broader Content Business Consulting team initiatives and workstreams
- Bachelor's degree is required
- 8+ years of experience within a management consulting company or as a senior lead (Group Account Director and above) at a medical communications agency or 5+ years of experience at a Life Sciences company within their Medical Organization
- 5+ years' experience with medical content processes and deliverables as part of either medical affairs or medical information teams (industry or vendor partner)
- Strong track record of experience leading and overseeing the delivery of client advisory engagements
- Core management consulting skills, including preparation and facilitation of workshops, development of client presentations, project management (timeline development, budget and staffing management, task planning, etc.), team oversight, change management, and ability to develop structured approaches/methodologies to business problems
- Strong analytical and problem-solving skills and excellent oral and written communication skills
- Ability to travel roughly 20-40%, but this can vary depending on the engagement
- Experience working with a content management system, preferably Veeva Vault