German speaking Customer Experience Specialist

Bespoke Recruitment

  • България
  • Permanent
  • Full-time
  • 22 days ago
Our client, a leading global provider of customer experience solutions and technology is looking for a Customer Experience Specialist with fluent German language. Their newest client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops.What we can offer:
  • Fulltime role with standard working hours Monday - Friday from 10:00-19:00
  • Salary: 3600 BGN gross
  • Competitive salary with monthly performance-based bonuses
  • Convenient office location, close to bus stations and the metro
  • Comprehensive initial training and onboarding (fully paid by us)
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
Profile:
  • Excellent communication skills (German and English)
  • Fluency in German (C1, C2), both written and verbal
  • Advanced knowledge of English, both written and verbal
  • Work experience in a customer experience center is an advantage
  • Good typing and computer skills (MS Office applications)
  • Be organized, have decision-making and analytical skills
  • Team player with a great attitude
Responsibilities:
  • Answering queries by clarifying the customers' requests via phone, e-mail and social media using your German language skills
  • Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.

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