Retail Solutions Advisor - Key Carrier (FT)
Office Depot
- San Francisco, CA Lee's Summit, MO
- Permanent
- Full-time
- Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
- Able to evaluate the customerâs needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales Organization
- Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store
- Performs duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
- Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
- Trains and coaches new/existing associates on the use of new products and tools and/or selling program.
- Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
- Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers. Performing opening and closing responsibilities, including activation and deactivation of the storeâs alarm system, cash handling, daily store balancing, and other system processes.
- Performs other duties as assigned
- Medical Insurance/Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flu shots
- Mental Health Benefits
- Support Programs
- Employee Assistance Program (EAP)
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
- 401(k) and Roth Savings Plans
- Savings Plan Employer Match
- Commuter Benefits
- FSA/HSA Pre-Tax Benefits
- HSA Employer Match
- Discount Center
- Employee & Dependent Life and Accidental Death & Dismemberment
- Short & Long-Term Disability
- Charitable Giving
- Volunteering & Mentorship
- Associate Resource Groups focused on Diversity and Inclusion
- Employee Assistance Programs
- Associate Resource Groups focused on Diversity and Inclusion
- Flu Shots
- Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
- 401 (k) and Roth Savings Plans
- Savings Plan Employer Match
- Discount Center