Hospitality Operations (Internship Opportunity) - Gerês Campo do Gerês, Braga

• To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
• Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
• Work closely with the tours & travels team.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To assist the process all guest check-ins and early check outs
• Provide sales support to the location
• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
• Be the main contact to Selina Reservations center.
• Manage communication with guests and deal with complaints.
• Work closely with the back-office team, including inventories and reports.
• Ensure standard customer service.
• Day-to-day support to the housekeeping department
• Create a community experience in collaboration with the community team.
• Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.

• Currently enrolled in the university
• Able to provide a university letter confirming the internship period
• Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.

Selina