Lead Salesforce Engineer
TransUnion
- Chennai, Tamil Nadu
- Permanent
- Full-time
The Consumer Relations System (“CRS”) is a suite of applications & technical capabilities to enable consumers’ access to data, meet our regulatory obligations and generate revenueOur technology stack includes AWS, Java applications, APIs & Services, Batch systems and capabilities built on Salesforce and MuleSoft.How You Will Contribute
- In the first 90 days: You’ll join our leadership team on our CRM program to ensure the expanded Salesforce platform at TU is a global, consistent operating platform for our Contact Center and Agents. You’ll work with our Enterprise Architecture and Contact Center teams to help shape the vision of what such a platform should look like, how it should interact with our other backend systems, and how to manage such a platform for success. You’ll help to define the operating model for the Technology and Operations teams and grow the Admin & Development team.
- Beyond 90 days: You’ll help ensure we have the right people in place to be successful throughout the program with an eye towards how that team structure will need to be altered once the program is completed. You’ll work with other business units not currently using Salesforce to identify opportunities for technology and process rationalization. You’ll ensure the operating model is being adhered to and adjust the model as necessary to ensure the business user community is adequately supported. You’ll continue to work with the Enterprise Architecture and Program Management office to evaluate further opportunities to enhance our global operations practices.