Collections Analyst
- Accra
- Temporary
- Full-time
- Increases cash by collecting all current revenue while ensuring that aged debt exceeding 90 days does not surpass 5%.
- Contributes to curtailment of Bad debts through faster & higher collections.
- Ensures that on a monthly basis, all customers in their respective base receive their bills and are set up on ebilling.
- Meets retention targets through customer issue resolution.
- Ensures 100% of dispute resolution before the next billing cycle from the month raised.
- Ensures adjustment & reconciliation to be completed before the next bill cycle from the month raised.
- Works with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passed.
- Ensures the dunning process is strictly followed and defaulters are disconnected on all synced platforms.
- Ensures accurate reporting of collections from customers.
- Prompt logging of Payments made by customers.
- Possess strong communication skills both verbal and written adaptable to all levels of management.
- Strong organizational skills and ability to prioritize workload.
- Possess a high degree of initiative, drive, confidence, and ability to enjoy a fast-paced work environment.
- Professional, flexible, and team-oriented.
BusinessGhana