Customer Operations Administrator

Paragon Recruitment

Hamilton
Permanent
Full-time

14 days ago

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Be the "face" and "voice" of Genesis Energy
Create a brilliant customer experience.
No late nights or weekends!

Bring a great attitude and reliability, we'll provide you with security and great career advancement!
Be part of a highly focused, high volume, supportive, collaborative team.

About the role:We're looking for passionate people to join our Retail Operations Team. You will be customer focused and thrive in being part of a fast-paced environment. Your ability to navigate multiple screens whilst dealing with customer queries will assist you in getting to the bottom of even the toughest customer query. You will have the aptitude to build relationships quickly, applying patience and empathy, whilst working hard to meet our customer's needs, ensuring every interraction matters.This position offers the opportunity for future progression within our teams at Genesis Energy. This is your chance to get your foot in the door with one of New Zealand's largest energy suppliers who has a strong future focus on community and sustainability.The hours are between 8am and 5pm, Monday to FridayWe have great teams' leaders who build a fun and caring environment which encourages team collaboration and support. This role is based in our Hamilton office. Once training is complete, and you are able to demonstrate your abilities, there are opportunities available for hybrid working.Ideally you will have:

Prior experience working in a customer service / adminstration role would be ideal!

Reliability and a passion for the work you do.

Strong ability to multitask and manage time effectively.
Positive and energetic phone skills, and excellent active listening abilities.
The ability to empathise with the customer to problem solve, providing the best possible resolution for the customer.

What's on offer and who are Genesis?On offer is a generous wellbeing package on top of your salary, such as life and health insurance, 4% Kiwisaver contributions, an energy discount, wellbeing allowance and great pathways and career progression.At Genesis, we're in the business of keeping the lights on for Aotearoa, but that's not all we do here! We have a diverse portfolio of assets, which creates a diverse and dynamic portfolio of people and work. We believe in succeeding together, growing with energy, and delivering a difference for our people, our customers, and the communities we're part of.Be the voice of Genesis which connects us to our customers and apply today!Locations HamiltonContact Recruitment Team Leader - HR & RecruitmentHamiltonWhy work with Paragon? 💎True Partnerships, we're not about transactional relationships 🤝Proven success recruiting in the contact-centre industry 📞Solutions built for your business, not othersUpholding the businesses and your candidates privacy 🔒We use technology to back our processes. Therefore full transparency is assured 🖥️📱💻We provide guidance to your hiring managers!A unique cost-model, we're not just about the big fee at the end 💰We have over 70 years of joint expertise to find you the best and hardest to entice talent across the globePartnering with ParagonAs a small business we're agile and adaptable to meet the expectations of our clients, and our candidates.Our ethics, honesty, transparency and hands-on approach means we're always contactable, in tune with what our candidates and clients require and provide updates and advice, along the recruitment journey.We are inclusive, love having fun and a laugh, we're inquisitive about you as a candidate, and your business as a client, so we ask loads of questions so we can help you as best as we can!We don't take ourselves too seriously but take finding your next dream job, as seriously as anything!At the same time, we are very committed to attracting the best talent for your business, and ensuring your brand speaks volumes for potential employees to join your team.Check out the candidate journey we take our candidates on, to be their best!About Paragon Recruitment LtdWhat is a Paragon?
Paragon (n): A person or thing viewed as a model of excellence.Imagine a 100-carat diamond, Invaluable. Precise. Flawless.These are the values that drive Paragon. When it comes to recruitment, our mission is to find you that diamond in the rough.Paragon represents Excellence in Recruitment & HR.We take the hassle out of recruitment; Using a precise method that focuses on quality to deliver invaluable candidates for our clients.Founded in 2020 careersite--jobs--form-overlay#showFormOverlay">Apply for this job jobs--overlay#closeOverlay">HamiltonCustomer Operations AdministratorBe the voice of Genesis, we are looking for Customer Operations Administrators who are passionate about delivering difference for our customers.

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