Team Leader - Food and Beverage - Jumeirah Emirates Towers
- Jumeirah, Dubai
- Permanent
- Full-time
- Ensures that all colleagues' activities adhere to and support the Jumeirah International Quality Management System.
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
- Conducts team briefings, meetings, and training as directed by Management.
- Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.
- Ensures that an effective link is maintained between kitchen and service areas.
- Supervises the level, consistency, and quality of table and/ or counter service of all menu items.
- Ensures that all colleagues adhere to all food hygiene regulations and procedures.
- Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.
- Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
- Provides specialist advice to customers and colleagues on food and beverages.
- Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
- In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.
- Any other duties as may reasonably be requested by the management.
- Overlook Pool bar operation.
- Monitor customer satisfaction and respond to customer feedback and complaints.
- Preparing daily log reports and presenting them to the higher management.
- Resolving customer complaints in a professional manner in case any complaint arises.
- Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
- Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
- Training new employees as per their abilities and skills.
- Prepares duty roster to be approved by the Outlet manager.
- Conducts restaurant control (Beverage, Cutlery & Crockery Linen, etc, inventory)
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