Customer Success Officer - French - Limassol

JUJUR

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 4 ημέρες

Position: Customer Success OfficerLocation: Limassol, CyprusEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:

Assist clients worldwide through live support
Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Demonstrate impeccable telephone etiquette and management
Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management and deal with all departments to resolve issues
Provide support and troubleshooting on Trading Platforms
Liaise with the Compliance Officer regarding complaints and approval of accounts
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients, provide all relevant information to clients
Develop and maintain excellent relationships with prospective and existing clients
Contribute to team effort by achieving targeted results

REQUIREMENTS:

Native / fluent in French, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
Degree in Business Studies or any other related field
Previous experience in a similar position will be considered as a major advantage
Excellent communication skills (both oral and written)
Able to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Knowledge of MetaTrader platforms will be considered as an advantage
Ability to work rotational shifts: 09:00-18:00, 10:00-19:00, Monday-Friday.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Professional and personal development opportunities in a fast-growing environment
Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
Guidance and tools to reach your full potential
Company discount card with access to various goods and services
Udemy Business unlimited membership
Corporate events and team building activities
24 working days annual leave (+ public holidays)

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

JUJUR

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