Job Description:GET TO KNOW ALORICAAre you ready to obliterate the status quo?Gone are the days of the mundane desk job. Passion starts from within, and we're all about crafting a great space for our colleagues.JOB SUMMARYAs a Content Moderator, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients while making a larger impact on society.Responsibilities:KEY JOB RESPONSIBILITIES
Review content (video, image, text) and conduct content quality control, ensuring the content complies with local policies and regulations
Become and remain knowledgeable about online community standards
Interpret and apply complex policies and guidelines to content
Review the reported content within agreed turnaround times and standards of quality
Escalate issues outside the company policy
Ensure legal compliance and safety of content uploaded to the short video platforms
Develop, improve and maintain standards for the security of the online communities, being able to achieve high monthly goals regarding quantity and quality
Improve the content management strategy for the short video platforms
Coordinate with supervising departments for timely management of content that violates our regulations.
Serve as an advocate for the user community
Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures
Fulfill base productivity and quality requirements
In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. We care for our employees' safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.Qualifications:KEY JOB REQUIREMENTS
Fluency in Czech
Good command of English language
Ability to work differing 7x24 work rotations/shifts as required from the office
Well familiar with or actively engaged on social media
Logical problem-solving skills and ability to multi-task
Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, and take the initiative.
Possess a high level of Professionalism
Ability to understand and empathize with issues
Quick learner and adaptable to learn new processes, concepts, and skills
Minimum High-School diploma
Have a dedicated work-at-home area
Must be comfortable viewing graphic content
Good understanding of social media and pop culture
WHY JOIN ALORICA?We Offer So Much More Than a Paycheck
Competitive salary? Check.
Additional health insurance (incl. dental care)? Check.
Sports card - Multisport? Check.
Food vouchers (value of 60 BGN)? Check.
Transport cards? Check.
But that's just the start-here are a few more reasons to consider Alorica.
Career development opportunities
Extensive training programs
Access top-notch technologies and best practices
Excellent working environment
Company events
24/7 access to counseling personnel
If you are interested, please send us your CV in English.Applications will be processed in strict confidentiality.Only short-listed candidates will be contacted.Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.About Us:At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.About the Team: At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.
