Transport Co-ordinator - Sandyford, Co. Dublin

Grafton Group

Dublin
Permanent
Full-time

14 days ago

Transport Co-ordinator - Sandyford, Co. DublinPart of Grafton Group Plc, Chadwicks Group is the market leader in the builder's merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & Rooney's Hardware.Principle ObjectiveReporting to the Branch Manager, the purpose of this role is to support in-branch online business growth and the day to day management of in-branch logistics/route planning processes. This role will drive strong disciplines ensuring excellence in customer service are in place, consistency of standards for online orders and logistics. This will be achieved by working closely with the branch manager, colleagues in branch, transport providers and central support colleagues.Knowledge & Experience

Construction industry knowledge desired but not essential.
Knowledge of building and related products desirable including load and weight for transport purposes.
IT literacy essential with the ability to handle analytical data
Previous experience in a Sales/Negotiation role desired.

Key Responsibilities

Ensure all orders placed both in store and online are picked and shipped / collected in line with our customer service standards
Route planning / route optimisation
Work closely with the branch manager and yard colleagues to drive pick times that exceed customer expectation
Management of online and logistics metrics including the follow up on customer queries.
Challenge underperformance of KPI's, providing support where appropriate
Drive sales through great service standards
Liaise with central support colleagues
Ensure the online business is delivering sales and margin targets
Understand customer data and insights and deal with actions arising from reports
Work with the wider branch team to understand the root cause of missing items and assist them in developing plans to address
Management of 3rd party transport provider relationships including transport cost management.
Improve operational efficiencies through continuous improvement and review of processes and procedures.
Regular auditing of systems and processes to ensure procedures are being followed

Essential Competencies

Full competence with software packages including MS Outlook, MS Word & Excel
Effective team working and networking skills
Ability to prioritise workload
Commercial awareness and numeracy skills
Excellent interpersonal and customer-facing skills
The flexibility and willingness to learn
Dynamic, motivated & driven to achieve targets
Excellent organisation skills and attention to detail
Excellent communication skills, both verbal and written
Ability to work individually and as part of a team
A positive attitude
Passionate about delivering a good service

Contract Type

Permanent
Full time 39 hour contract
Working week Monday to Friday, may be required to take part in the Saturday roster

Our Benefits Include

Competitive Basic Salary
Private Health Care
Sick Pay Scheme
Paid Maternity and Parental Leave
Pension Scheme
Colleague Saving Scheme
Profit Share Scheme
Colleague Discount
Educational Assistance
Wellness initiatives

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.DISCLAIMER: Chadwicks reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleague's responsibility to familiarise themselves with these changes. Furthermore, the provisions of this Role Profile are designed by Chadwicks to serve as guidelines rather than absolute responsibilities and duties.

Grafton Group

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