Customer Support Agent (APAC)
Photoroom
- Paris
- CDI
- Temps-partiel
- Identify user needs and help users with specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Create and share videos with users as a guidance tool
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Answer App Follow reviews (once every 2 weeks)
- Help on updating articles on the Help Center
- Collaborative - You can easily identify problems and work at your best to develop solutions
- Independent - You enjoy solving problems on your own but also, you are not afraid to ask for help when needed
- Analytical - You can break down complex, unstructured problems into actionable recommendations.
- Organized - Highly organized, and able to juggle multiple priorities.
- Communications - You are skilled in communicating and can hold a well-structured conversation.
- Experienced - You have 1 to 3 years of Customer Support experience
- Fluent in English
- Screening call with Customer Success Lead
- Technical interview with the team