SOC Engineer

Zain

  • Bahrain
  • Permanent
  • Full-time
  • 30 days ago
PositionSOC EngineerOpCoZain BahrainJob DescriptionJob Purpose:Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics, reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.Main Responsibilities and Duties:
  • Alarm monitoring and incident handling and ensuring adequate incident reporting.
  • Customer complaint handling (reassigning/first-line troubleshooting/resolution).
  • Verification and reporting of Statistics of business and technical reports.
  • Perform test procedures and analyse test results to isolate and determine the type of service problem.
  • Assist in restoration of service wherever possible.
  • Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.
  • Preventive maintenance control. (ensure the frequent check and backup process)
  • Develop new processes to fill any gap, interdepartmental coordination.
  • Conduct awareness workshop for change processes and compliance.
  • Change management control (ensure the integrity & proper closing of the change activity)
  • Maintaining history log for all events
  • Perform all other related duties as assigned.
What Do You Need to Qualify- Bachelor's degree in Electrical, Computer or Telecom Engineering.
- 3-5 years' experience in a similar role. Having the experience in Telecom is a plus.About UsZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 53 million active individual and business customers as of March 31, 2023.Vacancy TypeFull Time Employee

Zain