Implementation Consultant I
RealPage
- Pasig City, Metro Manila
- Permanent
- Full-time
- Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program.
- Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed upon “graduation” plan.
- Assist with data import (automated or manual) and quality check customer’s data.
- Set expectations for turnaround times and maintain light “project plan” for customer.
- Setup and train on add-on services as applicable
- Proactively provide additional trainings with new customers who are struggling or in danger of churning.
- Maintain a current, in-depth knowledge of the functions and special features of Buildium and be able to effectively transfer this knowledge to a wide range of users.
- Build connection with clients to promote client engagement and avoid them from churning.
- Continue to iterate on the program using your personality and voice to create a memorable onboarding experience.
- With at least 2 years’ experience in Software Implementation and Training
- High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard-working team
- Comfortable on the phone with training session
- Experience working well in a team environment.
- Strong attention to detail and highly accountable
- Demonstrated empathy with challenges our customers face.
- Outstanding communication and interpersonal skills, verbal and written.
- Ability to multi-task in a fast-paced environment, balancing quality, and progress.
- Self-motivated, works independently, has good judgment and consistent follow-through.
- Strong product knowledge and ability to stay on top of new product releases.
- Basic understanding of Salesforce.
- Must be willing to work in a fixed Night Shift schedule.
- Must be willing flexible in terms of Work Arrangement (Work on Site, Work from Home or Hybrid Set Up)