1. To maintain a highcustomer service focus by approaching your job with the customers always inmind.在整个工作过程中，始终保持高度的客户服务意识。2. To have a positiveimpact, taking personal responsibility and initiative to resolve issues, always clearly communicating with bothcustomers and colleagues.持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰得与客人或同事进行交流。3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。4. To actively promotethe service and facilities of the Hilton Hotels to guests and suppliers of thehotel.能够积极的向客人及供应商推荐酒店的服务及设施。5. To perform allduties and responsibilities in a manner that ensures your safety and that ofothers in your workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.