Korean Speaking Inside Presales Technical Consultant (Printing Solutions)
HP
- Kuala Lumpur
- Permanent
- Full-time
- The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
- The ideal candidate should have a genuine passion for technology and native level/close to native level of proficiency in Korean language. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage.
- Provide technical recommendations, direction, and guidance on HP Print offerings.
- Respond to and track technical questions from internal or external requestors
- Present the advantages of HP’s Print products and solutions.
- Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
- Support sales opportunities with in-depth technical understanding of HP’s offerings.
- Mentor other Inside Presales TCs with less experience on HP’s Personal Print solutions.
- Provide support on the status of technical and environmental regulations.
- Deliver trainings to other departments about Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
- Ensure a competitive and appropriate level of technical and professional competence.
- Advanced proficiency in spoken and written Korean language and English. Proficiency in another language is advantageous.
- Bachelor's degree preferably in a technical/engineering field or computer science.
- Advanced experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with minimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- Typically, minimum 5 years of relevant work experience.
- Opportunity to work in an international organization with colleagues across the world.
- Participate at our employee-led groups that create a community to provide support in personal career development and to create a safe space where employees can network, learn and volunteer to bring their whole selves to the table.
- Other benefits include wellness programs, parental leaves, and floating holidays.