Customer Service Representative
CSN Collision Centres
- Dieppe, NB
- $35,000-45,000 per year
- Permanent
- Full-time
- Process customers in person, on the phone and electronically in a professional manner.
- Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer.
- Answer all inquiries and explain all insurance related processes and needs to customers.
- Outline the customer touchpoints and follow through.
- Ensures primary method for communication is acquired, and followed (phone, email, text)
- Monitor Estimating systems for requests and Monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc.
- Import assignments into estimating system, include 3rd party appraisals and enters all administrative data (DATES)
- Schedule and book insurance or private repair appointments by the hours of the job being repaired.
- Explain to customers rental eligibility and book them as required.
- Verify Deductibles and communicate to customer.
- Prepare all necessary paperwork for claims
- Receive payments from customers, insurance companies and third-party payors.
- Create files/invoices for repairs, towing bills, rental bills.
- Update insurance company on repair date, repairs, deductible.
- ARMS Updates
- Check on supplements and inform customers.
- Assist with coordinating Sublet bookings.
- Pre-close/close jobs
- Direct all outside companies to the proper area for delivering parts.
- Office administration
- Work with co-workers in a professional and kind manner.
- Other duties as required. Office organization, cleaning, order office supplies.
- Management system organization and updating Dates and Notes
- CSI- Managing reviews and facilitating with customers to attain google reviews post repair.
- Other duties as required
- 3 to 5 Years experience is preferred
- Bilingual in French and English
- Have up to date WHMIS training, knowledge of Information Security PIPEDA
- Must abide by our safety program, including the use of personal protective equipment as appropriate
- Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & French, with the ability to communicate and interact effectively with co-workers.
- Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
- Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
- Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
- Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
- Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
- Attention to detail and high degree of Accuracy.
- Customer Service Oriented
- Fumes
- Dirt
- Chemicals/Toxins
- Hazards
- Heat/Cold
- Noise
- Competitive salary
- Supplemental Pay: Bonus
- Benefits: Health, Dental, prescription plan, RRSP match
- Training
- Monday to Friday - 8:00 AM - 5:00 PM