Client Account Manager

• Core functions: Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.
• Handles internal / external clients’ enquiries and act as a single-point of contact for clients / fund managers who use our global custody services.
• Follow-up client activity - provide reporting and managing operational risk.
• Communicate the issues and recommending solutions to clients.
• Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support any regulatory, audit, review requirements.
• Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
• Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities
• Perform ad hoc tasks when required

• Deliver excellent levels of service to stakeholders internally and externally and to “get it right first time”.
• Responsible for ensuring the best client experience.
• Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.

• Positive attitude and team player
• Client Servicing skills with excellent communication and interpersonal skills
• Highly motivated, self-starter with the ability to work in pressurized environment
• Highly structured and methodical in execution
• Ability to multi-task and prioritize workloads, strong time management skills
• Results driven with a strong commitment to completing tasks within deadlines
• Ability to understand and resolve or escalate issues quickly
• Enjoy working in a socially diverse environment
• Comfortable dealing with senior individuals and management across functions
• Strong knowledge of financial industry with good experience across asset classes
• Proven track record in client facing roles

• At least 5 years’ relevant experience

• Willing to work flexible hours (when required) and during public holidays.
• Individual will be subjected to job allocation.
• Fluent in English and Chinese (speak and read/write business language)
• Cantonese language proficiency is a plus

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP Paribas