Scheduling Coordinator (1-year Contract/Yishun)

• Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain applicable instruments.
• Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to customers.
• Provides administrative support for the Service Contact Center, including call management, document creation and office automation.
• Works in excellent partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.
• Responds to customer inquiries, acts as liaison with other internal business groups.
• Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.
• Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

• Minimum Bachelor's Degree in any field or equivalent.

• Excellent planning and organization skills.
• Knowledge of Microsoft Office Suite and relevant SAP modules.
• Effective and concise communication skills.
• Possesses full accountability to execute all the assigned task.
• Ability to handle customer onsite requests via telephone and mail.
• Ability to work independently and without direct supervision.
• Working hours on site: 8:30am - 5:30pm (Mondays - Fridays).
• Working location: Yishun

Manpower