Commercial Intern of Operations and Learning & Development LATAM
- Coral Gables, FL
- Training
- Full-time
- Invoice / commercial invoice: create shipping labels and commercial invoice when shipping items to the boutiques
- Stationary orders: responsible to coordinate with copy express and boutiques for production and shipment
- Art-of-living items and tools: Determine the needs, implement, follow-up and recevie feedback (boutique uniforms, groom uniform, music, Cartier champagne, boutique stamp, CRM gifts, etc.)
- Follow up with boutique partners on any pending item (Ex: traffic, sales are being entered on time) and update dashbaord with KPIs
- Assist the Retail Ops & Performance Manager in the organization of weekly calls (scheduling, sending invites)
- Assistant the Retail Ops & Performance Manager in the organization of action plans and boutique briefs
- Coordinate weekly communication
- Give support to the External Boutiques & Watch Specialists in being the link between our stores and IT for the following tools:
- My Catalog, My POS, new retail tools
- create new users
- Assist users with questions
- Emails, iPhone & iPads
- Open IT tickets for new passwords or reset of passwords
- Follow-up with the sales staff
- Give support to the sales staff with the set-up process / enrolling the iPhones in our internal system
- Provide support to the L&D team:
- Sending monthly reports on My Learning, following up on usage
- Organize seminars in all aspects
- Track expenses
- Support on presentations for Communique, MBR and Action Plans
- Assist with training proofreading translations
- Register each student and track the GIA development, sending reminders on the due dates
- Send invitations for digital trainings among other tasks
- Support the Commercial team with:
- Process invoices and claims
- Office supply ordering
- Shipping (Fed-ex, communications to partners, etc.)
- Printing (coordination with copy express and in-house)
- Support Commercial team with meetings: monthly meetings, team meetings, partners meeting, market visits, etc. (scheduling, agenda, minutes, logistics)
- Support in desigining Commercial presentations
- Support department in the preparation and execution of events/seminars (internal and/or client events)
- Bachelor's Degree in Business Admin or Marketing. Master's Degree is a plus
- Prior experience in business analysis, sales, and/or retail is a plus
- Strong IT literacy with advance proficiency in Excel and Power Point
- Fluency in English and Spanish required. French and Portuguese is a plus
- Analytical skills - comfortable with figures
- Service and detail oriented
- Multitasking and time management skills
- Excellent oral and written communication skills
- People-oriented and team player
- Ability to adjust to different style of people, cultre, background, etc.