Dutch Speaking -Customer Service & Fraud Executives
Hireroo
- Sliema, Malta Island
- Permanent
- Full-time
- Customer support duties, responding to emails, live chats and phone lines.
- Help build and maintain a comprehensive Customer Support & Fraud knowledgebase.
- Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices.
- Review and assess deposits and withdrawals on a case-by-case basis with a particular focus on the risk and fraud profile including checking verification and due diligence, payments patterns and history, past activity and communication.
- Work closely with our Money Laundering Reporting Officer (MLRO) and raise internal suspicious transactions report (STR) when required.
- Ad hoc operational duties that may arise from day-to-day.
- Be able to travel to The Netherlands for compliance training as required by the local regulation.
- Fluent/native level Dutch language skills (speaking, reading & writing).
- Excellent communication skills with fluent English.
- A minimum of 1 year experience in a similar role within the online gaming sector.
- A third level degree will be considered an asset.
- Knowledge of applicable customer support best practices.
- A proven ability to work in a team and a positive attitude.
- A high level of proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc…).
- The ability to work on a number of different projects simultaneously.
- Enthusiastic for team-working and passion for online gaming.
- Health & Dental Insurance
- Paid parking
- Wellness benefits (after completing probation)
- Development allowance/year (after completing probation)
- Regular company events
- Food and snacks at the office
- Performance bonus (after completing probation)
Equipped with profound industry insights and an extensive candidate network, we have earned the trust of globally recognised iGaming and fin-tech companies. Hireroo stands as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects. We take pride in our role as talent partners, where we help attract and retain some of the brightest minds in the industry.