Remote Support Engineer - Chromatography - German Speaking
Agilent Technologies
- Barcelona
- Prácticas
- Tiempo completo
- Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio
- Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
- Remote trouble shooting on hardware and software
- Providing problem resolution to optimize the efficiency and uptime availability of customer systems
- University Degree in Chemistry or Life Sciences based discipline
- At least a first experience (internship, apprenticeship, university projects…) in chromatography analytical techniques (especially Liquid and Gas Chromatography)
- Full proficiency in English and German
- Excellent communication (and with it, potential customer service) skills,
- A logical approach to problem-solving,
- The ability to organize and prioritize your workload effectively,
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent’s Quality standards,
- The ability to set customer expectations and balance customer requirements with Agilent's business needs,
- The ability to both work independent as well as within teams.
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
- Lunch vouchers
- 24 days of vacation plus bank holidays
- Gym Funding