Customer Service Representative

• Apply to create new customer account, and extend new material in SAP
• Check booking document aligned to booking policy.
• Create & update sales orders in SAP, while ensure the accuracy of the data input.
• Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
• Coordinate with customers on collecting payment & L/C, and notify finance team
• Send shipping instructions to buyer or warehouse, timely track the shipping date.
• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
• Billing upon revenue policy, and support finance to complete internal audit.
• Apply VAT Invoice upon completion of delivery.
• Timely send installation notice to service team.
• Tracking A/R collection ASAP
• Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

• Always strives to reach goal with a high level customer oriented mindset
• Strong Learning willingness
• Positive and responsible
• Enjoy team work with good team spirit
• Enjoy dynamic environment able to drive actions
• Knowledge:
• Customer Service relevant experience
• Office software
• International trading knowledge
• SAP/ERP system knowledge & Operation
• Product knowledge
• Logistic knowledge
• Capability:
• Oral & Written English
• Excellent Communication skill with Strong collaboration, influencing and convincing capability
• Strong logical thinking
• End to end management
• Ability to work in cross-functional teams
• Project management (e.g. process optimization etc.)
• Risk management capability
• Problem solving skills
• Change management
• At least one year related experience

Thermo Fisher Scientific