CUSTOMER SERVICE SPECIALIST
Belden
- Singapore
- Permanent
- Full-time
- Sales Order Entry & Order Maintenance
- Ensure orders are completely in line with quotation, Special Price Application and Belden Order Policy prior processing in SAP System.
- Process orders via SAP and BPCS timely to meet customer request date.
- Ensure accuracy of shipping documents for export including Delivery Note, Packing List, Proof of Delivery, Invoices, etc.
- Coordinate and expedite orders by liaising with appropriate parties to fulfil orders to meet On-Time Delivery
- Recordkeeping
- Update order records/data in systems accurately within the order fulfilment process.
- Ensure proper dissemination and filing of documentation for record audit, traceability and sharing.
- Pricing
- Provide product pricing/margin analysis to the management team for pricing proposal and drive the special pricing approval process.
- Reporting
- Regular backlog review and overdue backlog clean up to reduce past due ratio.
- Assist in daily/weekly/monthly and ad-hoc reports with accuracy and within timeline.
- Maintain customer complaints record in Belden systems.
- Expedite and follow-up with Quality Assurance for complaint closure with corrective action report within timeline.
- Other tasks assigned by Supervisor and Manager.
- Education
- Diploma or Degree education with business background is preferred.
- Background
- Minimum 3 years relevant experience in the field of in the field of customer service, order fulfilment, logistics, or supply chain, preferably in multinational companies
- Competencies
- Familiarity with SAP system or other Enterprise Resource Planning system is an advantage.
- Good knowledge of Microsoft Office
- Pro-active, systematic, and strong follow-through
- Excellent communication & problem-solving skills
- Ability to multitask and work in fast-paced environment.
Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.