Material Logistics Agent, Customer Response Center
Bombardier
- Dorval, QC
- Permanent
- Full-time
- Insurance plans
- Dental, medical, life insurance, disability, and more
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
- Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries
- Manage critical shortages of parts in order to support the return to service of an aircraft on ground
- Manage client expectations during an aircraft on ground event and provide timely communication throughout
- Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
- In a changing environment geared towards increased customer's satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator's satisfaction
- Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues.
- Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.
- You have 3 to 5 years in a customer service role
- You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience
- You are fluent in French and English spoken and written (other languages are an asset)
- You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access
- You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
- You are available to work on 12hrs shifts (day/night and weekends) if required
- You have the ability to work under pressure and tight timelines.