Finnish Speaking Customer Experience Agent
ComeOn Group
- Saint Julian's, Malta Island
- Permanent
- Full-time
- Resolve customer queries via calls, live chat and email
- Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
- Communicate directly with other teams and providers to solve customer problems in the most efficient way
- Approve customer withdrawals upon request from the player
- Process KYC and documentation, conduct any enhanced due diligence required
- Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
- Contribute to team effort by achieving personal KPIs to support departmental SLAs
- Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
- Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these
- Fluent knowledge of Finnish- both written and spoken
- A keen interest in sports & casino
- Analytical and problem-solving skills
- Able to adapt to shift work
- Customer service experience is considered a plus
- Able to multitask
- A competitive remuneration package inc. a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
- Wellbeing allowance
- A comprehensive, International Private Health Insurance
- Breakfast at the office on Tuesdays
- Lunch at the office on Mondays and Wednesdays