Service Desk Analyst (French & English Speaker, Lisbon)
Capgemini
- Lisboa
- Permanente
- Horário completo
- Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques;
- Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution;
- Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
- Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
- Apply problem-solving techniques to identify underlying problems and contribute to the problem management process
- At least B2 level at French and English.
- Experience with customer service (service desk/call center/helpdesk).
- IT background: windows, network knowledge, SQL server or Oracle database knowledge.
- Availability to work in shifts (in person on business days/hours; remotely on nights/weekends).
- Join a multicultural and inclusive team environment.
- Enjoy a supportive atmosphere promoting work-life balance.
- Engage in exciting national and international projects.
- Hybrid work.
- Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
- Training and certifications programs.
- Health and life insurance.
- Referral program with bonuses for talent recommendations.
- Great office locations.