Manager, Business Readiness
Link Group
- Australia
- Permanent
- Full-time
- Work closely with stakeholders to develop an in-depth understanding of their team, services provided and broader business objectives
- Identify organizational needs for opportunities that will help with efficiency and/or performance.
- Act as the voice of the customer during policy, process, and solutioning
- Provide recommendations to optimise the portfolio of services considering both strategic objectives and operational/capability synergies
- Assess future trends and recommend new services that meet evolving needs.
- Maintain constant contact with relevant project managers & change managers to ensure business is ready to receive changes.
- Manage project expectations through regular meetings, project status reports and maintaining great relationships
- Communicate formally and informally to stakeholders at all levels, including senior management.
- Ensure timeliness, accuracy, compliance, and quality as it relates implementation of new processes and systems.
- Establish and maintain appropriate reporting and monitoring systems to ensure effectiveness of change.
- Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles
- Maintain an up to date knowledge management system to support Service team needs
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
- Provide support to champion a knowledge management culture
- Co-ordination of Fund transitions into and out of MUFG Pension and Market Services to ensure they are achieved on time and in budget
- Develop repeatable processes and procedures to ensure transitions are managed effectively and efficiently with minimal impact to BAU operations
- Leading, motivating and developing your team
- Ensure all people management responsibilities are completed effectively and on time
- Provide leadership and direction to all leads and team members to ensure the development of a high-performing team, including coaching and development, effective performance reviews and quality selection decisions
- Promote a culture of high performance that values learning and a commitment to quality and customer centricity in line with Link's core values
- Create a safe and secure environment for team members, encouraging innovation and creativity
- Ensure the development of a risk management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk
- Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework
- Foster a proactive risk and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met
- Degree in business or related field. Post-graduate qualifications well-regarded.
- 5+ years of experience in change management or business readiness
- People leadership experience
- Excellent understanding of service operations and procedures.
- Excellent communication and interpersonal skills.
- Strong organizational and planning skills.
- Outstanding research and analytical abilities.
- Strong analytical, problem-solving, and critical thinking skills, with the ability to identify and evaluate multiple options and recommend the best solutions.
- Adaptability, flexibility, and resilience, with the ability to cope with ambiguity and change, and to learn and apply new skills and knowledge quickly.
- A positive, proactive, and customer-centric attitude, with the ability to work independently and as part of a team.
- Be target and deadline driven, with a growth-mindset built around clear communication
- FlexiWorks - enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
- Novated Car Leasing