Description: The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry online products business. Duties and Responsibilities: The Operations Support Analyst will be responsible for all logistical aspects of a client engagement including scheduling trainer resources, coordinating shipment/delivery of materials, revenue booking and billing of expenses for all aspects of Seminars, Custom and Consulting projects globally. This includes Effectively receive and accurately input orders, schedule and coordinate resources and materials for all Delivery modes, including seminars, virtual sessions, supplemental delivery components and other related selling transactions. Communicate with external and internal customers regarding materials requirements, invoicing requirements, contract information, pricing and product questions and status Coordinate the logistical details for Seminars Maintain Trainer Certification status Manage simple project fulfilment coordinating with internal departments as needed to meet contractual and revenue recognition needs, expense reimbursement and with enough detail to support corporate audits Process returns and credits, following authorization procedures and log cases following company policy Enter participant and certification information as needed into customer database Review contract for product alignment with the sales opportunity Provide support to assigned regional sales team Ensure resource/staffing database is up to date by updating information regularly. Support resource/staffing-related reporting and data analysis efforts by providing regular reports on department metrics and resource availability to inform capacity planning efforts accordingly. Qualifications: Bachelor's degree or equivalent experience Open to Fresh Graduates Operations or systems management experience a plus Any experience working with in a client-facing setting with psychometrics, online surveys, ability testing,professional staffing/recruiting or a professional services firm or anything similar would be an advantage Join our Recruitment Open House on Saturday, 29th February from 8 am to 6pm 11th floor Arthaland Century Pacific Tower, Bonifacio Global City Taguig Requirements: Organisational skills including the ability to multi-task, prioritize/plan activities without supervision and review & improve work processes/practices High level of accuracy and attention to detail, superior analytical and troubleshooting skills Must have excellent written and oral communication skills in English Strong computer skills, particularly Microsoft Excel, PowerPoint and Outlook Experience with browser technology, including Microsoft Internet Explorer, Google Chrome and Mozilla Firefox Ability to quickly learn and understand basics of new technologies Ability to work effectively both independently, and as part of cross-functional team, while maintaining a good attitude under pressure Ability to effectively establish and maintain positive working relationships with colleagues in remote work locations Skills: Clerical, Teamwork, Good Communication (listening, verbal, written), Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility
